Refund policy

At Sauda, we take pride in the quality of our products. Due to the nature of cosmetics, all sales are final. We do not offer refunds or exchanges on any products, except in cases where the item arrives damaged or defective.

If you receive a damaged or defective product, please contact us within 90 days of receiving your order, and we will be happy to assist you with a replacement or a resolution.

Thank you for your understanding!

Exceptions / non-returnable items

To be eligible for a return, your item must be damaged upon arrival. Proof of damage will need to be provided in the condition that you received it with its original packaging. A receipt/proof of purchase is the final step needed to complete the refund process.

To start a return/refund , contact us at contactsaudallc@gmail.com. If your return is accepted, we'll send you instructions on the next step. Items sent back to us without first requesting a return will not be accepted no exceptions!

We will notify you once we’ve received and inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or sent a new item. Please remember it can take some time for your bank or credit card company to process and post the refund too! 

You can always contact us for any return question at contactsaudallc@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
Due to COVID-19 we are currently not accepting exchanges at the moment. We want to ensure the safety of our customers. [January 2025]